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Looking for help with Teams Phone? This Frequently Asked Questions page covers the most common questions about calling, voicemail, settings, and everyday features to help you get the most out of your Teams Phone experience. Browse through quick answers and helpful tips designed to keep you connected, informed, and working efficiently. For additional resources review VSU's Teams Phone page, and if you still need help please contact the Solutions Center at 229.245.4357 or submit a ticket through the . 

Frequently Asked Questions 

1. What equipment do I need to use Teams Calling?

• You can use Teams Calling on any device where the Teams application is installed, such as a computer, tablet, smartphone, or a Teams-compatible desk phone. Calls and messages will sync across all devices.

2. Can I only call someone who has a Teams Phone?

• You can make calls to and receive calls from landlines, mobile phones, and Teams Phone-internal and external.

3. Am I able to use Teams Phone during network outages?

• Teams phone and campus desktop computers with the Teams app installed may not function in the event of an internet outage. However, mobile devices with the Teams App installed will be able to make and receive calls. 

4. Is there a limit on the number of messages that can be stored or how many days will messages be kept?

• There is no limit on the number of voicemail messages that can be stored in Microsoft Teams. The number of messages forwarded from Teams to your Outlook mailbox is limited to your Inbox quota. Messages remain available until you delete them.

5. How do Teams Phone handle emergency calls?

• Services for 911 calls on campus will be targeted to a user's building/room location when they are using a Teams desk phone and the Teams desktop app on a device connected to VSU wired network. When using a smart phone, dial 911 directly using your phone’s carrier. Due to 911 restrictions, the Teams Calls function is not available when using teams on the web.

6. Will contacts in Microsoft Teams show people inside and outside of the organization? 

• Yes, Microsoft Teams allows you to see all saved contacts whether inside or outside of the organization.

7. Will I be required to dial 8 to place an outside call?

• No, you only need to dial the local 7-digit number. Dial the full 10-digit number if it is outside the 229-area code; include the country code if it is an international number. 

8. Can I make a video call on the faculty/staff c455HD Teams desk phone?

• No, but you can start or join a meeting call on the desk phone and then transfer it to the Teams app on your computer or mobile device. You can then (1) use video in the Teams app and use audio from the desk phone or (2) transfer the entire call to Teams app for both audio and video. Migrating meeting calls from the student employee/common area desk phone (c430HD) to the user’s Teams app is not possible. 

9.What is the expected down time when a department is transitioning from CISCO to MS Teams phone?

• Deployments are scheduled after hours and Teams Phone will be available by the next workday. When scheduled, the porting of phone numbers takes approximately one hour to complete. 

10. Will I have control of what music is played when is played when I place someone on hold?

• No, not currently.

11. How do I set up a PIN on the phone? Will that be something that can be set up on the student employee/common area phone?

• To protect confidential information when you’re away from your phone or computer, it is advisable to lock the screen. You will still be able to receive phone calls but not make them. Those who use a common area/student employee phone will not be able to set up a PIN.

12. I have questions or concerns not listed here. Where can I address these?

• For additional questions, please contact the Solutions Center at 229.245.4357 or submit a ticket through the .